Frequently Asked Questions

Support Questions

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Support Questions
by SPTS University Admin - Thursday, February 5, 2015, 10:53 AM

I have read all the FAQ's and I still need help.

Your site is not working correctly, what the heck is going on?

  • First relax and take a deep breath. Based on experience the majority of issues are not directly caused by our site even though it may look that way to you. It is most often something to do with the computer you are using, the quality of your Internet connection, your email service provider, or a misunderstanding of the instructions. Please submit a support ticket and we will do our best to help.

Today is my deadline, this is an emergency, I need help right now etc.

  • Thank you for selecting our online training course. We understand there may be an immediate need to complete the course, however if you are having a technical issue please allow up to 48 hours for a response. You can check the status of your ticket through our technical support center.