Frequently Asked Questions

Login, User Name or Password Questions

 
 
Picture of SPTS University Admin
Login, User Name or Password Questions
by SPTS University Admin - Wednesday, August 16, 2017, 11:05 AM
 

I cannot login

  • Have you properly registered? (Received a confirmation email, clicked the link contained in it and logged into the site at least one time?). If not you have a registration problem, check the registration FAQ's.
  • Have you tried the password or username reset tool?

I forgot my username or password

I've tried the password or username reset tool but did not receive an email

  • Have you waited 8 hours?
  • Have you checked your spam folder?
  • Have you properly registered? (Received a confirmation email, clicked the link contained in it and logged into the site at least one time?). If not you have a registration problem, check the registration FAQ's.
  • If so it could be a temporary failure of your schools e-mail system which happens often. Wait longer to see if it corrects or contact your organization's tech support contact for assistance. Some districts have accidentally blocked email coming from our site. You may want to try and register from a alternate email address.

I've tried the password or username reset tool and I did receive an email. When I click the link it contains I get an error

  • The email link that is sent expires in three days if it is not used. You will need to request another one if it has expired.