Frequently Asked Questions

Login, User Name or Password Questions

 
 
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Login, User Name or Password Questions
by SPTS University Admin - Thursday, July 30, 2015, 12:48 PM
 

I cannot login

  • We re-launched our course and site on 2/11/15. If you created an account before that date you will need to register again.
  • Have you properly registered? (Received a confirmation email, clicked the link contained in it and logged into the site at least one time?). If not you have a registration problem, check the registration FAQ's.
  • Have you tried the password or username reset tool?

I forgot my username or password

  • Have you tried the password or username reset tool located on the login screen?

I've tried the password or username reset tool but did not receive an email

  • Have you waited 8 hours?
  • Have you checked your spam folder?
  • Have you properly registered? (Received a confirmation email, clicked the link contained in it and logged into the site at least one time?). If not you have a registration problem, check the registration FAQ's.
  • If so it could be a temporary failure of your schools e-mail system which happens often. Wait longer to see if it corrects or contact your organization's tech support contact for assistance. Some districts have accidentally blocked email coming from our site. You may want to try and register from a alternate email address.

I've tried the password or username reset tool and I did receive an email. When I click the link it contains I get an error

  • The email link that is sent expires in three days if it is not used. You will need to request another one if it has expired.