Frequently Asked Questions

Registration Questions

 
 
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Registration Questions
by SPTS University Admin - Friday, January 2, 2015, 7:56 PM
 

I did not receive a confirmation email after I registered.

  • Have you waited 8 hours?
  • Have you checked your spam folder?
  • If so, likely causes are:
  1. There was a typo in your email address when registering which is rather common. Please register again paying careful attention to the email address you provide.
  2. Some organizations mistakenly block email coming from our site. You may want to try and register from a alternate email address.
  3. It could be a temporary failure of your organizations e-mail system which does happen. Wait a bit longer to see if it corrects or contact your organization's tech support contact for assistance.

Why does it take 8 hours to receive a confirmation email?

  • Our site actually sends the email immediately but due to factors beyond our control the email may or may not show up in your email box quickly.¬†